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Effective Listening
Start of Term Paper
In a monthly marketing meeting, the marketing manager wants 5 of his staffs to conduct a research on market share on 5 different areas. Each staff is assigned a territory. The manager rejects, one month later in the same meeting, one of the 5 r .... Middle of Term Paper ... and Winsor 1992, p.56). Between 45 and 55 percent of people's communication time will be spent in listening to others (Nichols and Stevens 1957, p.6, Werner 1975, p.26). However, listening is not a skill that most people perform well. Studies show that people do not listen effectively. On an average, people listen only at 25% efficiency (Nichols and Stevens 1957, p.ix).
It is difficult to define listening, but generally it can be defined as " a receiver orientation to the communication process; since communication involves both a source and a receiver, listening consist of the roles receivers play in the communication process" (Floyd 19 ... |
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Approximate Pages: 7 |
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