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In 1992, David Osborne, a journalist, and Ted Gaebler, a former city manager, wrote a best-selling book that became the handbook or inspirational guide for the Clinton Administration’s National Performance Review. Their book, Reinventing Gove ....

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... in its development—to combat corruption and control the internal workings of government—it has outlived its usefulness. They claim that the development of the bureaucracy cleaned up much of the corruption, but, “like a howitzer brought out to shoot ants, it left us with other problems.” The new problems grew out of the focus on internal processes and not, necessarily, effective outputs. The slower pace of society, technologies, and information availability allowed bureaucracies to be basically successful as it was still be able to handle the fundamental problems and services that the public wanted addressed. Osborne and Gaebler point ...