This is a short summary of the paper
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Total Quality Management In Construction
Start of Term Paper
The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result .... Middle of Term Paper
... what the policies and objectives were; how it was organized; what jobs
were established; and how should they be done. It was an unquestioned axiom
that if everyone did what the upper management required, the business would be
successful.
Organizations are composed of the people in them and the managers who
lead them. People respond strongly to leadership expectations and rewards. If
they are given little power in their jobs, they have little interest in
improving them. If leaders exhort the members for better output but reward
(promotions, bonuses, recognition) for mostly higher output, they get the
behavior they reward. ... |
| Number of Words: 2702 |
Approximate Pages: 10 |
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